Customer Safety & Responsibility:
Ensuring Safe Rail Operations at Rail First
At Rail First, safety is a shared commitment. While we provide reliable rolling stock, our customers play a critical role in ensuring the safe operation, handling, and maintenance of leased equipment. By following best practices and regulatory requirements, customers help protect shipments, staff, equipment, and the communities in which we operate.
Preparation
- Comply with all laws, regulations, and requirements for freight transport
- Adhere to commodity restrictions outlined in your lease agreement
- Obtain all required maintenance approvals and equipment releases before operation
- Inspect equipment before use in line with infrastructure and Safety Management System requirements
Freight
- Always wear PPE when working near rail facilities, tracks, or equipment
- Follow industry regulations and guidelines for loading containers
- Distribute shipment weight evenly and within load limits
- Secure all doors, gates, and hatches before departure
- Ensure Cargo is fully contained within the equipment
Operations
- Notify Rail First’s Helpdesk of any operating defects for real-time support
- Report any injuries, derailments, or damage to the relevant authorities.
- Distribute shipment weight evenly and within load limits
- Maintain safe travelling speeds within track and operational restrictions.
- Secure and test equipment when not in use, following rail safe standards
Our Policies
Modern
Slavery
Rail First has zero tolerance for modern slavery. We recognise its damaging social impact and its distortion of global economies.
Whistle
Blowing
Integrity is key to our success. Our Whistleblower Policy ensures transparency, accountability, and alignment with our collective goals.
Privacy
Policy
Protecting your privacy is our priority. We’re committed to safeguarding employee, customer, supplier, and website user information.
Diversity
& Inclusion
A diverse, inclusive workplace drives innovation and success. Our policies ensure every team member feels valued, respected, and empowered.
Need Support?
We’re Here to Help
While customers are responsible for safe and appropriate equipment use, Rail First’s Operations and Maintenance teams are available to assist in planning and best practices.
Find more safety resources:
🔹 Visit our Client Login Portal for guidance and compliance documents
Contact your Rail First representative for expert support
Rail First Freight
& Logistics Australia
Your trusted partner in shaping the future of Australia’s rail freight industry.
📞 Call Us: +61 2 8965 0000
📩 Email: info@railfirst.com.au
