Keeping customers safe is of paramount importance to Rail First, and customers are essential to ensure the safety of shipments, equipment, staff, and the communities through which leased equipment runs. Customers are responsible for making sure that equipment is appropriately inspected and loaded prior to operations, and that maintenance defects and concerns are promptly reported once observed.
Some customer responsibilities include –
Preparation
➢ Know and abide by the applicable laws, regulations, and requirements
for the areas through which the shipment and equipment will travel
➢ Adhere to applicable commodity restrictions in your lease
➢ Receive required maintenance and equipment releases prior
to operation
➢ Inspect equipment before operation per relevant infrastructure and
Safety Management System requirements
Loading and Securing
➢ Always wear personal protective equipment (PPE) when working near
railway facilities, tracks or equipment
➢ Follow applicable industry, company, loading guides and legislation for
containers or bulk materials
➢ Distribute the shipment weight evenly and within the equipment load
limit
➢ Ensure the shipment is contained entirely within the equipment
➢ Close and secure all gates, doors, hatches, etc
Operations and Maintenance Issues
➢ Promptly report all injuries, derailments, or damage events to both the
necessary regulatory bodies and Rail First Asset Management
➢ Report operating defects to Rail First’s Helpdesk so that real time
assistance and triage can be provided
➢ Operate the equipment within safe travelling speeds for given track
speed restrictions and operating conditions
➢ Properly secure and test equipment when not in use per handbrake and
stowage standards for the equipment and location
➢ Take measures to safeguard equipment from unauthorised use or
damage
While it is the Customer’s responsibility to ensure safe and appropriate use of Rail First Asset Management equipment, our Operations and Maintenance teams can assist in the planning for safe use of our equipment.
More information on the safe and effective use of our equipment can be found on our Client Login Portal or by contacting your Rail First representative.
